When you are invited to a project in Lumi, you will get an invitation link sent to your email address. If you haven't got an invitation or your invitation isn't working, there are a few things you can do to access Lumi.

If you have not received an invitation (and your Project Administrator has definitely invited you):

  • The Lumi invitation link will be emailed to whichever address your Project Administrator has submitted. This means that they could have sent it to a different email address for you, so double check all of your addresses (you can change your Lumi email in User Settings later)
  • The invitation may be in your junk mail, so check there too!

Your invitation link isn't working:

  • The Lumi invitation link expires after 7 days. If you have not accessed Lumi within 7 days after being invited, contact your Project Administrator and ask them to resend the invitation. 
  • You may have already accessed Lumi, in which case you do not need to use the invitation link again. Simply go to the Lumi.Media page https://www.lumi.media/ and sign in. Hit forgot password if you cannot remember your login details.