Invites expire within 7 days for security reasons. Invitees will receive multiple reminders, and you'll get an email letting you know if they have accepted or if their invite has expired and you need to resend it.


Only Account Admins and Project Admins can resend an invitation.


Resend an Invite to a Project

To resend an invite to a specific Project:

1. Open the relevant project.

2. Click your avatar on the bottom-left to see the user menu.

3. Select "Access Management".

This opens the "Users" page which has a list of all the users in the Project. You can see user avatars, names, emails, their user level, and status. 

User Status:

Invited - Users that have been invited but not yet accepted their invitation. Invitations must be accepted within 7 days or they will expire.

Accepted - Users that have accepted their invitation. 

4. Locate the user you want to reinvite. They will have the status "Invited". 

5. Right click on their row to open the context menu.

6. Click "Reinvite User". 

You will see the"Invitation Sent!" toast in the bottom-left corner.



Resend an Invite to your Organisation

The "Manage Users" page allows Account Admins to manage users across the whole Organisation. Project Users and Team Users do not have access to the "Manage Users" page.


1. Click your avatar on the bottom-left to see the user menu.

2. Select "Manage Users". (Account Admins only).

This opens the User Management page which has a list of all the users in your organisation. You can see user avatars, names, emails, all the projects they have access to, their user level, and status. User status can be Invited or Accepted.


User Status:

Invited - Users that have been invited but not yet accepted their invitation. Invitations must be accepted within 7 days or they will expire.

Accepted - Users that have accepted their invitation. 

4. Locate the user you want to reinvite. They will have the status "Invited". 

5. Right click on their row to open the context menu.

6. Click "Reinvite User". 

You will see the "Invitation Sent!" toast in the bottom-left corner.


Bounced and Undelivered Invite Emails

If an email bounces or is undelivered you will need to contact support@lumi.media so they can remove the email address from a suppression list. This will ensure that the next time you send it it won't be blocked. 

Once this is done you can simply send the invite again.