Lumi Help Centre

Subscription price and frequency is set up in application configuration. Once it is saved, it cannot be edited.  View subscription price and frequency ...

When an applicant (user) submits their application and subscribes to a payment plan, they will receive the following email. They can click "Manage Sub...

Both one-time payments and subscription payments are processed using Stripe. The payment methods accepted are Visa, Mastercard, Amex and Union Pay. Fo...

The frequency of billing for a subscription is determined when you set up the application. You can select either monthly or yearly frequency.  You can v...

Regardless of whether your payment interval is set to monthly or yearly, your subscriber will be charged immediately upon completing the payment section of ...

If your applicant encounters any payment related issues they should contact to your organisation in the first instance.  We recommend that you provide a...

If you see an applicant in the Pending Inbox with the status of "Unpaid" it means they have completed their application and clicked submit, but no...